What is an UrbanQuest? An UrbanQuest is the best way to explore a city! It’s a fun family outing, a date, or even a work event. If you’re crafty enough to solve our clues, we’ll reveal the mystery restaurant where we’ve made reservations for you to have lunch or dinner. You’ll download a PDF clue package to guide you around a neighbourhood. At attractions and important sites along the way, you will solve puzzles about the things you see. At the end of the Quest, you’ll enter your final answer online to find out where your reservation is. The restaurant part is optional so you can skip that part or choose to make your own reservation.
When can I start my Quest? Quests can be started anytime. It is recommended that you start with at least 2 hours of daylight left. Quests taking place in museums must be completed during regular museum hours.
How do I start my Quest? Once you’ve purchased a Quest, you can launch it from my Quests pages anytime. Click on the Quest you want to start and then click Plan Quest.
How long does a Quest take? How long a Quest takes will depend on how quickly you solve each clue. Those who are familiar with a city may be quicker. In general, Quests take around 1 to 1.5 hours. We make your reservations for 2 hours from the launch time of your Quest so that you have some wiggle room, if you chose the restaurant option.
What if I get stuck on a Quest? We’ve tested our Quests carefully but sometimes life throws obstacles in the way. If you have difficulty with a clue or cannot find something, just refer to the hints and answers at the back of your clue package. You’ll never get stuck because we give you all the answers!
Can children participate in Quests? Yes, Quests are appropriate for children age 9 and up.
Location and Transportation
How far do I have to walk? The Quests generally require you to walk around 1-2 miles (3-4 km). Make sure you wear comfortable shoes!
How do I know where to start my Quest? The starting location of the Quest will appear when you are planning your Quest start time and also on the front page of the clue package.
What transportation is required? Once you have arrived at your Quest point, there is no other means of transportation required besides walking.
Mystery Restaurant and Reservation
What is a mystery restaurant? Part of the fun of UrbanQuest is discovering a new restaurant at the end of your adventure. The reservation part is optional so you are not obligated to select a reservation. If you would like a restaurant reservation, you will need to launch your Quest at least 24 hours in advance.
How do I select a restaurant? You will get to choose from a variety of restaurants based on price point and cuisine (ex. Steak House $$$$, Italian $$$). We keep the name of the restaurant a secret until after you’ve completed your Quest. If you would like a restaurant reservation, you will need to launch your Quest at least 24 hours in advance.
Do I have to choose a restaurant? You do not have to choose a restaurant. If you have dietary concerns, have a certain restaurant in mind, or just want to skip the meal part, that’s totally up to you. When launching your Quest, you can simply select the ‘No Reservation’ option.
Is the cost of dinner included in the Quest? Our Quests do not include the cost of the meal. Unless the Quest description specifies that a meal is included, please bring money to cover the cost of dinner.
How big can my team be? We recommend group sizes of 2-4 people.
Can I have multiple teams? Yes, you can definitely have multiple teams! For teams that want to do the Quest together, we recommend that groups stagger their start times about 3 to 5 minutes apart to avoid teams following each other too closely.
I want to plan a group event (ex. birthday party, bachelor/bachelorette party, team building event) For all events involving 15+ people, please email email@example.com to inquire about dates and planning.
Gift Cards and Vouchers (deal coupons, tour bookings, e-gift cards, etc.)
I have a deal voucher (from Groupon, LivingSocial, TravelZoo, etc.) To redeem your Quest voucher, first register for an account. Login and click Purchase a Quest to select the Quest you want to use. Add the Quest to your shopping cart. At checkout, click Apply gift code to enter your voucher number. The Quest will be added to your account.
I have a tour booking voucher. For tour booking vouchers, follow the same steps as above.
I have a gift card purchased from a store. Click here to find instructions on redeeming an in-store gift card.
Can I redeem a voucher and select my Quest later? Unfortunately, you need to select a Quest at the time of redemption. Gift cards and voucher codes do not expire so you can wait until you know the specific Quest you want to use before redeeming.
After I redeem my voucher, how soon can I start my Quest?
Once a Quest is on your account, you can start it anytime. That means you can use a Quest immediately after redeeming it, or you can wait to set a start time.
What is a Quizzle? A Quizzle is a quick and fun puzzle for you to solve. They usually take a few minutes to solve and are meant to be done for fun (think of it as exercise for your brain)! Try the different Quizzle categories or change it up with the Quizzle of the Day. Rack up points galore to be redeemed for features coming soon.
What is Epic? Shhhhh. Who told you about Epic? Maybe this top secret link will have more information … so get cracking.
What are the points and badges on the site for? Collects points for various site activities like completing Quests and Quizzles and sharing your accomplishments. Coming soon, points can be redeemed for hints and access to exclusive Quest content.